Contact us

Customer Service

Available Monday to Thursday,
10:00 AM - 7:00 PM Dubai time.

On Friday we're available 10:00 AM – 1:00 PM and 2:30 PM – 7:00 PM Dubai time.


We'll be in touch soon

We aim to respond within 24 hours, but during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you.

Want to get in touch? Scroll down for more details.


Due to our on-demand production and limited edition drops, all pre-order sales are considered final and will not be eligible for returns/exchange. You can cancel your order within 7 days 

In case of a serious malfunction upon delivery, you will be entitled to a refund.

Pre-orders are not eligible for cancellation. For further inquiry, please email our Customer Service Team at

Except for pre-orders, we fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just email our Customer Service Team at hi@sirocco1.xyzto cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return.